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Integrative Health and Lifestyle

Well@ Privacy Policy


Effective Date: 21/01/2025
Last Updated: 21/01/2025


Welcome to Well@ (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.wellatlife.com and related services (“Services”).

 

By accessing or using our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.


1. Information We Collect


We collect different types of information to provide and improve our Services, including:


A. Personal Information You Provide
We collect personal information that you voluntarily provide, including:
• Full name, email address, phone number, and contact details
• Payment information for transactions (processed securely through third-party payment processors)
• Information provided through sign-up forms, event registrations, or service inquiries
• Responses to wellness assessments, surveys, or consultations
• Any personal details you provide during interactions with our support team


B. Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address, device information, browser type, and operating system
• Cookies, tracking technologies, and analytics data about how you use our site
• Interaction details, including pages visited, time spent, and navigation patterns


C. Sensitive Information
Due to the nature of mental health and wellness services, we may collect limited healthrelated information you voluntarily provide. This information is protected and used strictly for providing personalized services.


2. How We Use Your Information


We process your personal information for the following purposes:
• To provide, personalize, and improve our Services
• To communicate with you about appointments, inquiries, or customer support
• To send newsletters, updates, and promotional content (opt-out available at any time)
• To facilitate transactions and process payments securely
• To comply with legal obligations and enforce our policies
• To analyze website usage and improve user experience


3. Legal Basis for Processing (For GDPR Compliance)


If you are in the European Economic Area (EEA), we process your information under the following legal bases:
• Consent: When you provide explicit consent (e.g., subscribing to newsletters)
• Contractual Necessity: When processing is necessary for the fulfillment of a contract
• Legal Obligation: When required to comply with legal and regulatory obligations
• Legitimate Interests: When processing is necessary for our business operations, provided it does not override your rights


4. UAE Data Protection Compliance


As we operate in the United Arab Emirates (UAE), we comply with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Under the PDPL, you have the right to:
• Know what personal data we collect and why it is processed
• Request correction or deletion of your personal data
• Withdraw consent for certain types of data processing
• File a complaint with the UAE Data Office if you believe your rights are violated

 

We take all necessary measures to protect your privacy in compliance with UAE laws and international best practices.


5. How We Share Your Information


We do not sell or rent personal data. However, we may share information in the following circumstances:
• Service Providers: Trusted third parties assisting in website hosting, payment processing, marketing, and analytics
• Legal Compliance: If required by law or to protect rights, privacy, safety, or enforce policies
• Business Transfers: In the event of a merger, sale, or acquisition of our business


6. Cookies & Tracking Technologies


We use cookies, web beacons, and analytics tools (such as Google Analytics) to enhance your user experience. You can adjust cookie settings through your browser or opt-out of tracking technologies.


7. Data Security & Protection


We implement industry-standard security measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no online transmission is completely secure, and users should also take precautions to protect their information.


8. Your Rights & Choices


Depending on your jurisdiction, you may have the following rights:
• Access & Correction: Request access to or corrections of your personal data
• Deletion (Right to be Forgotten): Request deletion of your data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how your data is processed in certain circumstances
• Data Portability: Request a copy of your data in a structured format

 

To exercise your rights, contact us at info@wellatlife.com


9. International Data Transfers


If you access our Services from outside your country of residence, your information may be transferred to and processed in a country with different data protection laws. By using our Services, you consent to such transfers.


We ensure all international data transfers comply with applicable regulations, including the UAE PDPL, GDPR (for EU users), and CCPA (for California residents).


10. California Consumer Privacy Act (CCPA) Rights (For California Residents)


Under CCPA, California residents have the right to:
• Know what personal information we collect and how it is used
• Request deletion of their personal data
• Opt-out of the sale of their personal information (Note: We do not sell personal data)
• Non-discrimination for exercising their privacy rights

 

To exercise your CCPA rights, contact us at info@wellatlife.com


11. Changes to This Privacy Policy


We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Your continued use of the Services after changes means you accept the updated policy.


12. Contact Us


If you have any questions about this Privacy Policy or your personal data, please contact us at:

 

Well@
Email:
info@wellatlife.com
Website: www.wellatlife.com


Thank you for trusting Well@ with your personal information.

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